Frequently asked questions

Pengo knows that you prefer having fun with your friends rather than asking them for money or sending reminders. Relax and have fun, Pengo will take care of that for you.
For example, I can be useful when you share drinks with friends ๐Ÿน.
There are 2 ways of creating a payment request. You can either:
Chat with Pengo in Messenger and let him or her know how much you need back. You can then add a communication and select the friends you want to send the request to.
Click the โ€œ+โ€ blue sign at the bottom left of your screen while chatting with friends. Select Pengo and send the request directly within the conversation.
When your friends repay you, you receive the money within two working days. However, of course, Pengo cannot guarantee that they will actually do it.
Sure! When you create your payment request, you can share it with different contacts and even post it in group conversations.
All data is encrypted. Pengo regularly performs security audits to ensure that your data is protected.
By clicking on "My Requests".
Great! Fill this form. We review it weekly.
A payment request expires after 7 days or when Pengo finds it suspicious.
Yes. You can do so in your profile page. You access it by clicking on your photo.
No, you can also share the link via Whatsapp, in a text message, email, etc,.
No. Facebook is merely the platform that Pengo uses to chat with you. Your financial details remain confidential.
Not at the moment.
Send us a mail to Weโ€™ll be happy to talk about it over a โ˜•
If you have any doubt do not process the transaction. Call your friend and contact us at Meet Pengo
So your friend knows how good a person you are. We link your name to the transaction so your friend can see who paid him or her.
To pre-fill your data to save your time.
Your account number (IBAN) is like an address. Without it, Pengo won't know where he has to send the money.
Mollie is our payment processor for Bancontact transactions. Pengo will take care of paying your friend.

Other questions?

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